Cloud Telephony that Empower Your Business

A virtual number is one that is not directly associated with a telephone line. It is a cloud-based telephone number and is a vital part of the cloud telephony system. Virtual number solutions are used by the majority of businesses for routing incoming customer calls to their preferred agents, based on their predefined filters. Local or International Virtual Phone Numbers are a vital tool for businesses for effective call management.

The cloud contact center is an internet-enabled and cloud-based call center software that streamlines client communication without the requirement of CAPEX. The software provides a comprehensive set of capabilities that make business communication efficient with minimal infrastructure requirements. Businesses can easily set up the solution with the existing CRM (it's compatible with the major and popular CRMs today, so there's no need to overhaul the current CRM system).

Interactive Voice Response (IVR) Solution is a technology that lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & text to speech technology. It works on DTMF input entered by the customer. With IVR, interact with callers & route calls to agents when required.

Number Masking is an advanced data protection measure established to ensure the privacy of the agent and the caller’s personal details. Facilitate a seamless connection of two on-call entities without the disclosure of phone numbers.

Record and monitor the calls for enhanced performance of the agents with real-time insights. Use Analytics dashboard for understanding customers' needs and ensuring proper training for agents.

The click-to-call solution is a real-time-based calling widget that can be configured on a website/mobile app for customers to reach a business to get connected instantly. It aids businesses to allow their customers to reach their sales and support just by submitting their contact number to get a call back within seconds.

Your customers can reach out to you for free on your 1800 business toll free number. Ensure seamless interaction between the agents and customers for query resolution, upcoming promotions or events.